Refund policy
When you can get your money back. Draft until Milvey opens.
| Topic | Policy |
|---|---|
| Status | Draft. Milvey takes no payments yet, so nothing can be refunded today. The final policy goes up here before anyone can pay. |
| Credit packs and plans | You can get a full refund within 14 days of buying, if you have used less than 10% of the credits from that purchase. The credits are then removed. |
| After that | Purchases are not refundable after 14 days, or once you have used 10% or more. Your credits stay on your account and don’t expire. |
| Failed runs | If a run can’t be delivered, the hold is released and the credits go back to your balance. This returns credits, not money. |
| GPU pods | Time on a pod is billed while it runs, and used time can’t be refunded. |
| Free and bonus credits | Free, bonus and referral credits have no cash value and can’t be refunded. If a purchase is refunded, its bonus credits are removed. |
| Cancelling a plan | You can cancel at any time. Credits you already have stay on your account. |
| If something went wrong | If we charged you twice or Milvey failed you, tell us, even outside these limits. Email hello@milvey.com and we’ll put it right. |
| How to ask | Email hello@milvey.com from your account email with the purchase date. We reply within 5 working days. Approved refunds go back to the original payment method, and your bank may take a few more days. |
| When we can refuse | We can refuse a refund if an account broke the content rules or the request looks like abuse. |
| Your rights | Nothing here removes a right you have under consumer law. |
Last updated 5 Nov 2026. Digitalize Plus Enterprise, SSM 202303050800 (JR0144285-P), Unit 3A-07, Tower A, The Vertical Business Suite, 8, Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur, Malaysia. See also the terms.